Use cases

Click an example to see more. The figures show the gain in a conservative example; the cost of Vitinn, implementation and operation is not deducted. How is this worked out?

• Writing and communication

  For everyoneVitinn
  Drafts of emails, announcements, minutes and reports. Vitinn fixes language, shortens and adjusts tone, in Icelandic or English.
  “Draft an announcement to staff about the new holiday booking process.”
  Open
• Summaries

  For everyoneVitinn
  Add a long document, contract or meeting pack and get the key points, decisions and open questions in seconds.
  “What are the key points and open questions in these meeting papers?”
  Open
• Translation

  For everyoneVitinn
  Between Icelandic and English (and other languages), with your context and terminology in mind.
  “Translate these terms into Icelandic and keep our terminology.”
  Open
• Ideas and preparation

  For everyoneVitinn
  Interview questions, the outline of a presentation, arguments for and against a proposal.
  “Put together questions for a project manager interview.”
  Open
• Minutes and follow-up

  For everyoneVitinn
  The minutes are ready straight after the meeting, with the decisions and the tasks each person owns.
  “Write minutes from this recording and list the tasks.”

  Estimated gain

  ≈ 60 hours a year

  Open
• Search across internal knowledge

  For everyoneVitinn + integration
  Vitinn searches handbooks, procedures and document libraries and cites the source, so people don’t need to know where the document lives.
  “What is the refund process?”
  Open
• Asking the data directly

  For everyoneVitinn + integration
  Ask in plain language straight into the company’s documents and knowledge, in SharePoint or other knowledge bases, with the answer citing its source.
  “Which projects did we do for Dæmi ehf. last year, and who led them?”
  Open
• Training assistant

  For everyoneVitinn + integration
  An assistant connected to your organisation’s training material, such as courses, handbooks and guides. People ask questions and get answers based on your own material, with a reference to the source.
  “Do we have approved AI tools and a policy?”
  Open
• Position against budget

  FinanceVitinn + integration
  Where you stand against the budget by department and project, at any time, without waiting for the month-end close.
  “How are we tracking against the budget today?”
  Open
• Cash flow

  FinanceVitinn + integration
  An overview of money coming in and going out over the coming weeks, from outstanding invoices and commitments.
  “What does cash flow look like for the next six weeks?”
  Open
• Variance explanations

  FinanceVitinn + integration
  Vitinn finds the entries behind a variance from budget and drafts the explanation for the report.
  “Why are payroll costs 6% over budget in the third quarter?”
  Open
• Asking the financial data directly

  FinanceVitinn + integration
  Questions about figures from the finance system, in plain language. Summaries that took hours take minutes, so the position can be checked every week.
  “How have sales in category X developed over the last six months?”

  Estimated gain

  ≈ 384 hours a year

  Open
• Invoice coding and reconciliation

  FinanceVitinn + custom build
  Incoming invoices are coded to the right accounts and matched to orders, so fewer manual entries are needed.
  “Which invoices from this week don’t match an order?”

  Estimated gain

  ≈ 240 hours a year

  Open
• Invoicing in line with contracts

  FinanceVitinn + custom build
  Invoices are checked against contracts before they go out, so missed items and outdated prices are caught straight away.
  “Are this month’s invoices in line with the contracts?”

  Estimated gain

  ≈ ISK 2.7m a year

  Open
• Customer service support

  Customer serviceVitinn + integration
  Draft replies to customers based on past cases, terms and product information. Your agent reviews and sends. ID numbers and card numbers are hidden before the model sees the text (optional add-on).
  “Draft a reply to this enquiry based on our terms.”
  Open
• Case history summaries

  Customer serviceVitinn + integration
  The agent sees the case history in seconds, so the customer doesn’t have to repeat themselves. ID numbers and card numbers are hidden before the model sees the text (optional add-on).
  “What is the history of this case?”

  Estimated gain

  ≈ 180 hours a year

  Open
• A chatbot that answers enquiries

  Customer serviceVitinn + custom build
  A chatbot answers simple customer enquiries around the clock and passes harder cases to your people. ID numbers and card numbers are hidden before the model sees the text (optional add-on).
  “When will my order arrive?”

  Estimated gain

  ≈ 360 hours a year

  Open
• Analysing documents in cases

  Customer serviceVitinn + integration
  Vitinn goes through the documents attached to a case, such as claim documents, applications or invoices, pulls out what matters and points out what is missing.
  “What is missing from this application?”
  Open
• Onboarding new starters

  HRVitinn + integration
  New starters ask about processes, systems and policies and get answers based on your own data.
  “How do I book holiday, and who approves it?”

  Estimated gain

  ≈ 140 hours a year

  Open
• Answers from the employee handbook

  HRVitinn + integration
  Answers to questions about pay, terms and policies, so HR gets fewer repeat questions and everyone gets the same answer.
  “What does our staff policy say about remote work?”

  Estimated gain

  ≈ 60 hours a year

  Open
• Contract review

  Legal and complianceVitinn + integration
  Departures from standard terms are flagged automatically, so the lawyer reads what matters.
  “Where does this contract depart from our standard terms?”

  Estimated gain

  ≈ 113 hours a year

  Open
• Comparing versions

  Legal and complianceVitinn
  Two versions of a contract or rules compared, with the changes explained in plain language.
  “What changed between these two versions of the contract?”
  Open
• Questions on internal rules

  Legal and complianceVitinn + integration
  Answers in minutes instead of searching and working through large handbooks, with a reference to the rules themselves.
  “Can I accept a gift from a supplier?”

  Estimated gain

  ≈ 120 hours a year

  Open
• Drafting contracts

  Legal and complianceVitinn + integration
  Draft contracts from your own templates, with the customer’s details from the company registry. Someone responsible reviews them before signing.
  “Draft a new contract for Dæmi ehf. They’re moving to Vitinn and will use Azure.”
  Open
• Answering questions before a purchase

  Sales and marketingVitinn + integration
  Customers get an answer in minutes, out of hours too, based on product information and stock, so fewer give up before they buy.
  “Does this part fit the 2019 model?”

  Estimated gain

  ≈ ISK 3.6m a year

  Open
• Preparing for customer meetings

  Sales and marketingVitinn + integration
  A summary of the customer is ready before the meeting: history, open issues and the latest contact.
  “Summarise our history with Dæmi ehf. for tomorrow’s meeting.”

  Estimated gain

  ≈ 276 hours a year

  Open
• Internal service desk

  ITVitinn + custom build
  An assistant that handles the most common requests, such as passwords, access, printers and setup, taking load off the IT team so it can focus on harder problems.
  “How do I connect to the VPN from home?”

  Estimated gain

  ≈ 158 hours a year

  Open
• Documenting legacy systems

  ITVitinn + integration
  A first description of an old system is written from its code, so new people don’t have to ask the one person who knows.
  “What does the payroll run do, and where does it get its data?”

  Estimated gain

  ≈ 138 hours a year

  Open
• Contractors in software development

  ITVitinn
  Contractors work with the AI tools they know, such as Claude Code, Codex or OpenCode, but the AI runs through your environment. Code and data don’t pass through personal subscriptions, access follows your access control, and it closes when the project ends.
  “Look into the bug in the payment flow and suggest a fix.”
  Open
• Time logging in the ticketing system

  Time trackingVitinn + custom build
  Vitinn summarises time logged per project and customer in your time-tracking system, such as Tempo in Jira, and helps people log their time in plain language instead of working through complex processes.
  “Log two hours today on contract work for Dæmi ehf.”

  Estimated gain

  ≈ ISK 10.1m a year

  Open
• Time entries from git

  Time trackingVitinn + integration
  For software teams: Vitinn goes through the day’s git activity, such as commits, pull requests and linked tickets, summarises what each person worked on and suggests time entries. The user reviews the suggestion and Vitinn logs it in the time-tracking system, such as Tempo.
  “What did I work on today? Suggest my time entries.”
  Open
• Stock assistant

  Operations and stockVitinn + custom build
  An assistant connected to your product system that answers stock questions in plain language: whether an item is in stock, how many units there are and who its product manager is.
  “Is this item in stock, how many units, and who is the product manager?”
  Open
• An assistant for software development

  Software teamsVitinn
  Claude, Codex or Copilot in the editor. Each person gets faster on simple tasks, and with a shared way of working the whole team benefits.
  “Explain this bug and suggest a fix.”

  Estimated gain

  ≈ 138 hours a year

  Open
• Tests written alongside code

  Software teamsVitinn
  Tests are written with the code, so fewer bugs ship and releases come more often.
  “Write tests for this function, edge cases too.”

  Estimated gain

  ≈ ISK 2.0m a year

  Open
• Agents on maintenance

  Software teamsVitinn + custom build
  Agents pick up maintenance tasks, work in an isolated environment and deliver a proposal with tests. An expert reads the code and decides what ships.
  “Update the libraries that have security vulnerabilities.”

  Estimated gain

  ≈ 383 hours a year

  Open